Trading safely

Protect your password

• Trochus Exchange never needs your game password — not to sign up, not to verify you, not to complete a trade. Your Trochus Exchange password is separate; don't reuse your game password here.
• Anyone who asks for your password, a “verification code” or access to your account is trying to scam you — even if they claim to be staff. Real moderators show a “Moderator” badge next to their name and will never ask for your password or your items.
• Don't follow links in messages that ask you to “log in” somewhere else.

Agree on exact terms in a structured offer

Use Make offer in a conversation instead of agreeing in loose chat. An offer lists the exact items, quantities and currency from each side, plus an optional meeting time and place. When it's accepted, those terms are saved as a snapshot that neither side can quietly change later — even if the original listing is edited.

Any change to the agreed terms or the meeting time has to be proposed on the deal page and accepted by the other trader. If someone asks you to “just add a bit more” in the game, that isn't what you agreed.

Meet at the agreed place and time

• The deal page shows the meeting time in your own timezone and the server and location you agreed on. Stick to them.
• Check you're trading with the right player. Several players can share a name, so match the name and the gang tag shown on the deal page — Bob (Jack) is Bob in the gang Jack, not any other Bob.
• In the game's trade window, check every item and amount against the deal page before you accept. Take your time — rushing is a classic pressure tactic.
• All trades happen inside the game. Trochus Exchange only helps players find each other and agree on terms — it never holds items, provides escrow, sells accounts or processes real-money purchases.

Confirm and review

After the trade, both of you confirm completion on the deal page. Only deals confirmed by both traders count as completed. If only one side confirms, the deal clearly shows that. Then leave an honest review — it stays hidden until both of you have submitted one, or until 14 days have passed.

What the site can't verify

Trochus Exchange can't see inside the game. It can't tell whether someone showed up, what was in the trade window or whether items changed hands. It records what both traders agreed to and what each of them reports. That's why one person's claim is shown as an allegation until a moderator reviews it, and why reputation only counts deals both traders confirmed.

Red flags

• Asking for your password, account access or a code sent to you.
• Offering or asking for real money, gift cards or account sales.
• Pushing you to skip the structured offer or to “go first” with a large amount.
• Claiming to be staff, or that the site “holds” items for you. It never does.
• A price far below every other listing from an account with no history — check the trader's reputation and sample size.

How to report

Use the Report button on a listing, message, review or profile. Choose the reason that fits best — for example “Scam attempt” or “Impersonation / claims to be staff” — and add any details that help. Reports go to moderators, not to the person you report.

If something went wrong with a deal (for example “Didn't show up” or “Changed the price”), report an issue from the deal page. The other trader can respond, you can resolve it together, or a moderator decides. You can also block someone to stop them messaging you.

Moderators can only see a private message if it has been reported, and that access is logged. Read the community rules to see what's not allowed.